<body>

Let's use this blog for good

Friday, April 24, 2009


Lately, I've been feeling a strong urge to return to activities that I love but haven't been doing enough of for whatever lame reason. These things include writing, pondering, traveling, knitting, beading, yoga-ing, hiking, and smelling the roses (literal and metaphorical). 

As part of this exploration of My Favorite Things, I'm going to blog more. A researcher I met at CHI suggested I blog as a way to get back to thinking about topics I care about. I think that's a fine idea, and I'll be experimenting in this blog for the next few weeks.

And now on to today's topics.

Topic #1 Storytelling

This week was the STC Puget Sound meeting with Mary R. Wise presenting on the "Power of a Story." Her biography says she works at Fannie Mae, is a past STC president, and was previously a circus clown. It has been a long time since I last went to an STC meeting, but storytelling by a circus clown-turned-instructional designer was too intriguing to pass up. The talk turned out to be a pitch for stories rather than a how-to. We heard about how stories are everywhere in our lives, and they are already structuring our experiences. These stories could be used to make our writing grab the reader's attention. Mary played an interview clip of her and her mom for StoryCorps that was very touching and made me tear up. [Side note: If your parents or grandparents have stories that you'd like to hear or have your children hear, please take the time to tape record them. They will be wonderful memories.] 

I've lately been exploring storytelling as a way to structure user experiences. For example, many, if not all, products could benefit from a story that tells the user (protagonist) how s/he should be interacting with the product features (characters and scenery). Much of my thinking has been informed by Brenda Laurel's Computers as Theatre, a great book about crafting dramatic actions for the user in the interface. Since then, I've learned of design techniques that envision the user as a hero in a story or set users on a trajectory (more on that in another post). Don Norman has also been writing on sociable design which considers technology in a group setting, not just from the perspective of a single user. My interpretation of sociable design is to think of it as considering the story or ecology of an interaction. Great design accounts for everybody in and around the computer.

Topic #2 The Seattle HCI community

And also this week, I attended the Puget Sound SIGCHI meeting with Jacob Burghardt presenting on "Mapping targeted opportunities to improve user experiences in knowledge work." His slides are available to look at. I ran into some old acquaintances at the meeting, and I was struck once again by how much I like the small HCI community in town. While I was at CHI, someone told me he didn't like how clique-y the community can be. I prefer to think of it as tight-knit but with many opportunities for newcomers to knit themselves in. One of my instructors told me something about the tech writing community that I think applies to HCI/UX in general: it is a small but penetrable community.

Labels: , , ,

posted by Carolyn | permalink | 0 comments | links to this post

Revolution via Facebook in Egypt

Friday, January 23, 2009


In response to the military action in Gaza, several Egyptians have been using Facebook for their social activism.

As the street protests went on, young Egyptians also were mobilizing and venting their anger over Gaza on what would, until recently, have seemed an unlikely venue: Facebook, the social-networking site. In most countries in the Arab world, Facebook is now one of the 10 most-visited Web sites, and in Egypt it ranks third, after Google and Yahoo. About one in nine Egyptians has Internet access, and around 9 percent of that group are on Facebook — a total of almost 800,000 members. This month, hundreds of Egyptian Facebook members, in private homes and at Internet cafes, have set up Gaza-related “groups.” Most expressed hatred for Israel and the United States, but each one had its own focus. Some sought to coordinate humanitarian aid to Gaza, some criticized the Egyptian government, some criticized other Arab countries for blaming Egypt for the conflict and still others railed against Hamas. When I sat down in the middle of January with an Arabic-language translator to look through Facebook, we found one new group with almost 2,000 members called “I’m sure I can find 1,000,000 members who hate Israel!!!” and another called “With all due respect, Gaza, I don’t support you,” which blamed Palestinian suffering on Hamas and lamented the recent shooting of two Egyptian border guards, which had been attributed to Hamas fire. Another group implored God to “destroy and burn the hearts of the Zionists.” Some Egyptian Facebook users had joined all three groups.

Revolution, Facebook-Style
, NYTimes.com

Labels: ,

posted by Carolyn | permalink | 0 comments | links to this post

Texting during US Airways Flight 1549 crash

Saturday, January 17, 2009


"I thought, 'OK, I’m not going to see my husband and three children again. And I just want them to know at this point, they were the No. 1 thought in my mind,'" she said. She sent them a text message: "My plane is crashing." There was no time for the final three words she wanted to include: "I love you."
At least two people texted to their loved ones before the plane landed in the Hudson River. Twittering and Flickring of witness reports happened as well.

PLANE SPASHDOWN: OMG!: Text messaging an important part of response

Labels:

posted by Carolyn | permalink | 0 comments | links to this post

Happy new year

Monday, January 12, 2009


I went all crazy and did what is turning out to be my biannual web site update. I may spruce it up again in the next year or two. ;)

New features:
  • Updated copyright dates
  • Two fewer pages than before
  • Updated personal information (so it no longer says that I just finished my dissertation)
  • Updated my publications list

posted by Carolyn | permalink | 0 comments | links to this post

Chinese court ruling against 'human flesh search engines'

Friday, December 19, 2008


The court ruling, which was announced Friday, specifically mentioned “cyber-violence” and the possibilities for abuse by human flesh search engines, which the three-judge court called “an alarming phenomenon.” The term comes from a widely used compiler of blogs and search engines in China called Renrou, which in Mandarin means human flesh.

Renrou searches have been used by countless bloggers to hunt down otherwise-anonymous Chinese citizens in cases ranging from love triangles to political outrage to cold-case murder.

“For sure the court sees human flesh search engines as a problem and recognizes the need to do something about them,” said Anne Cheung, a law professor at the University of Hong Kong. She said that the ruling directs the Ministry of Information Industry in Bejing to draw up specific guidelines that define personal data and privacy.

In the ruling announced Friday, after the wife killed herself in December 2007, her personal diary was posted on the Internet by her sister. The sorrow and despair of her final days, which she had recorded in a private blog-diary, set thousands of outraged human flesh searchers to work, tracking down the husband and his mistress for vengeance. It didn’t take long.

The husband, Wang Fei, 28, soon began receiving death threats, harassing calls at work and was vilified on the Internet. He and his girlfriend, a 23-year-old co-worker, were forced to leave their jobs at a prestigious advertising agency. And outraged “netizens” besieged his parents’ apartment with protests, threats and obscenities.

The persecution by the Internet vigilantes “seriously hampered my normal life,” said Mr. Wang, quoted by Xinhua, the official Chinese news agency. In April he sued for violation of privacy and defamation, seeking about $20,000 in damages. The People’s Court in Beijing fined the Web site, Daqi.com, the equivalent of $440, plus court fees. Zhang Leyi, a friend of the dead woman, also was fined. Mr. Zhang created a site, orionchris.cn, that included the so-called “death blog” and essentially led to the vigilantism. He was ordered to pay $734 and fees.


Chinese Court Acts Against ‘Cyber-Violence’ - NYTimes.com

Labels: ,

posted by Carolyn | permalink | 0 comments | links to this post

Real life played out on the stage

Friday, November 21, 2008


Fascinating performance art that blends reality with fictional characters. In this case, the actors ostensibly play characters, but they share real family information with pseudonyms. The performances focus on "emotional consequences of wired life. Call it hyperlinked expressionism."

“Continuous City,” which was developed over almost two years, tells a fairly linear story about families trying to stay in touch as they journey around the world. It also stages the internal experience of using social networks, video chats and blogs.

Throughout the show, for instance, a girl named Sam (played on alternate nights by Caroline O’Neill and Olivia Timothee) chats with her father via computer while he travels the globe. But only the child physically appears onstage. Her father, Mike (Harry Sinclair), is just a projection, and his image often distorts or gets split across several screens floating in space.

James Gibbs, the production’s dramaturge, said these technical flourishes were “both an element of how the story is told and the essence of what the story is about.” He added, “If we use them well, they have the potential to be a visceral experience of how we live our lives now: distracted and multitasking but trying to stay connected.”

In ‘Continuous City,’ the Builders Association Interfaces With the Online World Onstage - NYTimes.com

Labels:

posted by Carolyn | permalink | 0 comments | links to this post

did they not check the FROM: address?

Thursday, November 20, 2008


New York City has agreed to pay just over $25,000 to a former private school employee who was arrested, interrogated and held by the police for more than 30 hours on a harassment charge after a bizarre e-mail mix-up last year, the man’s lawyer said on Thursday.

The man, William Hallowell, was working as a library assistant at the Riverdale Country School in the Bronx in April 2007 when he had an innocent exchange of e-mail messages with his boss, the library director.

But when the library director mistakenly sent a message meant for Mr. Hallowell to an e-mail address that was similar to his but did not belong to him, the recipient at that address replied with a crude and abusive response. The blame fell on Mr. Hallowell, who has left the school.

....

He said he hoped that his suit would lead to better training for the police in how e-mail technology works.

City to Pay $25,000 to Man Arrested in E-Mail Mix-Up - NYTimes.com

Labels:

posted by Carolyn | permalink | 0 comments | links to this post

Teens strengthen their relationships online

"Living and Learning With New Media" study on youth and technology just released from Berkeley.
"The study, part of a $50 million project on digital and media learning, used several teams of researchers to interview more than 800 young people and their parents and to observe teenagers online for more than 5,000 hours. Because of the adult sense that socializing on the Internet is a waste of time, the study said, teenagers reported many rules and restrictions on their electronic hanging out, but most found ways to work around such barriers that let them stay in touch with their friends steadily throughout the day.

“Teens usually have a ‘full-time intimate community’ with whom they communicate in an always-on mode via mobile phones and instant messaging,” the study said."

Teenagers’ Internet Socializing Not a Bad Thing - NYTimes.com

Labels: ,

posted by Carolyn | permalink | 0 comments | links to this post

Suicide induced by harassment by mean mom on MySpace

This story has classic computer-mediated communication concepts:
(1) vivid emotions in an online-only relationship
(2) creating a character online
(3) consequences of online behavior in real life
Arguments in Case Involving Net and Suicide - NYTimes.com

Labels: ,

posted by Carolyn | permalink | 0 comments | links to this post

Inter-caste love letter kills teenager

India: Teenager Is Killed Over Love Letter
A teenage boy who wrote a love letter to a girl from a different caste was thrashed, paraded through the streets with his head shaved, then thrown under a train, the police in the eastern state of Bihar said Thursday. Manish Kumar, 15, was kidnapped by members of the rival caste on his way to school, the police said. One man has been arrested and a policeman suspended.
Teenager Is Killed Over Love Letter - NYTimes.com

Labels: ,

posted by Carolyn | permalink | 0 comments | links to this post